Terms & Conditions
Last Updated: 8 April 2025 · Effective Date: 8 April 2025
These Terms and Conditions ("Terms") govern your use of the Synthrex website at synthrexe.site ("Site") and the consulting services provided by Synthrex ("we", "us", "our"). By accessing the Site or engaging our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.
1. Definitions
- "Service" or "Services" — AI consulting engagements offered by Synthrex, including AI Readiness Assessment, Custom Model Development, and AI Strategy and Roadmap services
- "User" or "you" — any individual or organisation accessing the Site or engaging our Services
- "Engagement Agreement" — the written scope document agreed between Synthrex and a client before work commences
- "Deliverables" — reports, models, documentation, presentations, or other outputs produced in the course of an engagement
- "Content" — all text, data, graphics, and other material on the Site
2. Acceptance of Terms
By using this Site, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.
3. Website Use
You may use this Site for lawful purposes only. You agree not to:
- Attempt to gain unauthorised access to any part of the Site or its underlying systems
- Transmit malicious code, spam, or other harmful content
- Use automated tools to scrape or harvest content without our prior written consent
- Misrepresent your identity or affiliation when contacting us
4. Service Description and Availability
Synthrex provides AI consulting services as described on this Site. The specific scope, deliverables, timeline, and pricing for any engagement are set out in a written Engagement Agreement agreed with the client before work begins.
We reserve the right to decline any engagement request at our discretion. Services are offered to businesses and professional individuals; we do not provide consumer-directed services as defined under Malaysian consumer protection law.
While this Site is generally accessible online, we do not warrant uninterrupted availability and may take it down for maintenance or other reasons without notice.
5. Intellectual Property
Synthrex content
All content on this Site — including text, design, graphics, and code — is owned by or licensed to Synthrex. You may not reproduce, distribute, or create derivative works from Site content without our written permission.
Engagement deliverables
Unless otherwise agreed in writing in the Engagement Agreement, upon full payment of fees, Synthrex grants the client a non-exclusive, non-transferable licence to use the Deliverables produced for their internal business purposes. Underlying methodologies, tools, and pre-existing intellectual property remain Synthrex's property.
Client materials
You retain ownership of all data and materials you provide to us. You grant us a limited licence to use such materials solely for the purpose of performing the agreed services.
6. Payment Terms
Fees for engagements are set out in the Engagement Agreement and quoted in Malaysian Ringgit (RM). Standard payment terms are a deposit at engagement commencement, with the balance invoiced at agreed milestones or upon completion. Payment is due within 14 days of invoice unless otherwise agreed in writing.
Late payments may incur interest at the rate provided under the Contracts Act 1950 (Malaysia). We reserve the right to pause work on an engagement if invoices remain unpaid beyond agreed terms.
7. Confidentiality
Each party agrees to keep confidential any non-public information received from the other in connection with an engagement. This obligation survives termination of the engagement and lasts for three years from disclosure, except where information becomes publicly available through no fault of the receiving party or disclosure is required by law.
8. Disclaimers
The Site and any information it contains are provided for general information purposes. We do not warrant that information on the Site is complete, accurate, or current. Services are provided on a professional best-efforts basis; we do not warrant specific business outcomes from any engagement.
Nothing on this Site constitutes legal, financial, or regulatory advice. Engage appropriate professional advisors for those matters.
9. Limitation of Liability
To the maximum extent permitted by Malaysian law, Synthrex's total liability for any claim arising from the use of this Site or our services shall not exceed the fees paid by the client for the relevant engagement in the preceding three months.
We are not liable for indirect, consequential, incidental, or special damages, including loss of profits, revenue, or data, even if advised of the possibility of such damages.
10. Indemnification
You agree to indemnify and hold harmless Synthrex and its team members from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Site, or your own negligence or wilful misconduct.
11. Termination
Either party may terminate an engagement by providing written notice. Termination terms, including notice periods and fees payable for work completed to date, are set out in the Engagement Agreement. Synthrex may also terminate access to this Site or decline to engage with any party at our discretion.
Clauses 5, 7, 8, 9, 10, and 13 survive termination.
12. Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution through good-faith discussion within 30 days of written notice of the dispute. If unresolved, disputes shall be submitted to mediation under the Kuala Lumpur Regional Centre for Arbitration (KLRCA) mediation rules before any litigation. If mediation fails, disputes shall be referred to the courts of Malaysia.
13. Governing Law
These Terms and any dispute arising from them are governed by the laws of Malaysia. You submit to the exclusive jurisdiction of the Malaysian courts for resolution of any disputes that proceed to litigation.
14. General Provisions
These Terms, together with any applicable Engagement Agreement, constitute the entire agreement between you and Synthrex in respect of the matters covered. If any provision is found to be unenforceable, the remaining provisions continue in full force. Failure to enforce any provision does not waive our right to enforce it in the future.
15. Changes to These Terms
We may update these Terms from time to time. The current version will always be available on this page with an updated "Last Updated" date. Material changes will be communicated by a visible notice on the Site. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.
16. Contact
For any questions relating to these Terms:
Synthrex
51 Jalan Semantan, Damansara Heights, 50490 Kuala Lumpur, WP
Email: [email protected]
Phone: +60 3-2051 8473